Our focus is complete customer satisfaction. XooBill is devoted to assisting the users in all their needs.

We are always open to refund and cancellation when it comes to certain norms. In case of dissatisfaction with our services, clients have the liberty to cancel their projects and request a refund from us. The refunds will be issued within 6-7 business days.

Our Policy for the cancellation and refund will be as follows:

Cancellation Policy

We stand by the right, at our sole discretion, to decline or cancel any order for any reason as there may be some orders that we are not able to accept and must cancel. Some circumstances that may result in your order being canceled include limitations on numbers available for purchase, inaccuracies or errors in product or pricing data, or difficulties recognized by our credit and fraud evasion department.

We may also need additional confirmations or data before accepting any order. We will connect with you in case your order has been canceled. If your order is canceled after your debit card or credit card has been charged, the said amount will be reversed back in your Card Account. Also, payment made against Web/App Development Project in milestones are subject to realization by XooBill.

Refund Policy

Our refund policy has been devised to define the situations under which XooBill will provide a refund, the procedure for claiming a refund and the responsibility of XooBill in circumstances resulting in such a claim. By registering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.

Coverage & Scope

• Our refund policy covers the refunds by XooBill and/or a website owned and managed by XooBill.
• This policy does not have any application for companies which are not owned or controlled by XooBill or for persons not employed or managed by XooBill. This includes any third party service providers bound by contract and also, any third-party websites to which our website links.

Filing a Complaint

• At XooBill, we take every project with the final product in sight. It is as much our responsibility as the client’s. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.
• Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious minutes to write to us at [email protected] for a final dialogue prior to requesting a refund.
• Only if we are unable to reach a common ground with you after talks should a refund claim be filed.

Eligibility for Refund

• Full refund: In cases where the project has not been started or if the initial design style has not been approved. The Full Refund policy will initiate after receiving the upfront payment date and will take 180 Days to refund the amount.
• Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
• No refunds: If the project has been completed and uploaded on the server.

Applicability of the Delivery Policy

• A project is not taken to be void unless the agreed upon payments are clear.
• Refund policy is not applicable if the required information for the successful completion of the project is not given to us at proper time. If there is delay or failure in completion of the project due to improper communication from client, it cannot be attributed to XooBill.
• If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, XooBill is not liable to follow its delivery or refund commitments.
• There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.

Limitation of Liability

XooBill’s liability is bound by the value of the chunk of the project (as per our proposal) which remains incomplete at a given point of time. XooBill is not obligated for losses due to the services provided/ not provided or the delay in the same at any point of time. The liability to refund holds only if the project has been cancelled by the client and such cancellation has been communicated to XooBill in writing.

Processing of Refunds

• The partial refunds will be processed and mailed within 180 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project i.e.; refund by check or refund by credit card.
• The full refunds will be processed and mailed within 50 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project i.e.; refund by check or refund by credit card.

Changes

XooBill may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of XooBill website after any such amendments automatically implies your acceptance of the same thereof.

Contacting Us Regarding Our Refund Policy

If you have queries or suggestions regarding our refund policies kindly e–mail us at [email protected]